Refund policy
Refund Policy
Thank you for shopping with SmoothSelf. We strive to provide high-quality skincare products and a smooth shopping experience for our customers.
Returns & Refunds
We accept refund or replacement requests only in the following cases:
- Damaged product received
- Wrong product delivered
- Product missing from the order
To request a refund or replacement, please contact us within 48 hours of receiving your order.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after purchase
- Used or opened products
- Incorrect address provided by the customer
- Delay caused by courier services or unforeseen circumstances
Refund Process
Once your request is reviewed and approved:
- Refunds will be processed to the original payment method
- Refund processing may take 5–7 business days
- In some cases, replacement products may be offered instead of refunds
Cancellation Policy
Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests will not be accepted.
Contact Us
For refund or return related queries, contact us at:
🌐 SmoothSelf Official Website
📧 Email: support@smoothself.in
📍 Mumbai, Maharashtra, India